At CGM Care ("we," "us," or "our"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, store, and share your personal information when you visit our website (www.cgmcare.us) or submit your information through our online forms.
1. Information We Collect
To help verify your eligibility for a Continuous Glucose Monitor (CGM) and connect you with qualified providers, we collect several types of information:
- Contact Information: Your first name, last name, phone number, email address, physical address, state, and zip code.
- Health and Medical Information: Information regarding your diabetes diagnosis (Type 1 or Type 2), your treatment methods (e.g., whether you use insulin), and how often you test your blood sugar.
- Insurance Information: The type of primary health insurance coverage you have (e.g., Medicare Part B, Private Insurance, Medicaid).
- Technical Data: Your IP address, browser type, device type, operating system, and information about how you interact with our website (via cookies and tracking pixels).
2. How We Use Your Information
We use the information we collect to:
- Determine your preliminary eligibility for insurance-covered CGM devices and medical supplies.
- Refer and connect you to our network of licensed insurance agents, durable medical equipment (DME) suppliers, pharmacies, and third-party healthcare partners.
- Coordinate with medical providers to help facilitate the procurement of your prescription and supply shipment.
- Contact you via phone, SMS/MMS text messages, and email to provide updates regarding your eligibility check, verify your details, or offer promotional products.
- Improve our website performance, marketing efficiency, and user experience.
3. How We Share Your Personal Information
CGM Care is a marketing and referral service. We do not manufacture or ship medical supplies directly. To fulfill our service, we share your information with:
- Authorized Partners & DME Suppliers: We share your contact, insurance, and medical details with licensed durable medical equipment (DME) providers, healthcare coordinators, and pharmacies within our network who verify benefits and ship devices.
- Licensed Insurance Agents: If applicable, we may share your data with licensed insurance professionals to help you explore coverage options or supplemental policies.
- Service Providers: Third-party companies that assist with our hosting, text messaging, email distribution, customer support, and analytics.
- Legal Compliance: We may disclose information if required to do so by law, subpoena, or to protect the rights, property, and safety of our users or the public.
4. TCPA Consent and Marketing Communications
By submitting your phone number on www.cgmcare.us, you explicitly consent to receive automated telemarketing and informational communications (including phone calls, pre-recorded messages, and SMS/MMS text messages) from CGM Care and our authorized partners. You understand that your consent is not a condition of purchasing any goods or services. You may opt out of these communications at any time by replying "STOP" to any text message, or by emailing us at hello@cgmcare.us.
5. CCPA Privacy Rights (California Residents)
If you are a California resident, the California Consumer Privacy Act (CCPA) grants you specific rights regarding your personal information:
- Right to Know: You have the right to request disclosure of the specific pieces and categories of personal information we have collected, used, and shared about you.
- Right to Delete: You have the right to request the deletion of your personal information collected by us, subject to certain legal exceptions.
- Right to Opt-Out: We share your information with third parties to help you get medical supplies. California residents have the right to opt-out of the sale or sharing of their personal information. To submit an opt-out request, please email hello@cgmcare.us with the subject line "CCPA Opt-Out".
- Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.
6. HIPAA Disclaimer
CGM Care is a marketing referral agency and is not a HIPAA "covered entity" (such as a doctor's office or hospital) under federal law. However, we understand the sensitive nature of health data. We handle all health-related information with high security, and we only share it with covered entities (such as pharmacies and DME suppliers) who are legally obligated to protect your health records under HIPAA guidelines.
7. Data Security
We implement industry-standard physical, administrative, and technological security measures, including SSL (Secure Sockets Layer) encryption, to safeguard your personal data from unauthorized access, modification, or disclosure. However, no transmission over the internet or cellular network is 100% secure, and we cannot guarantee absolute security.
8. Changes to this Privacy Policy
We reserves the right to modify this Privacy Policy at any time. Any updates will be posted on this page with an updated "Last Updated" date. We encourage you to review this page periodically to stay informed about how we protect your privacy.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
CGM Care
Email: hello@cgmcare.us
Website: www.cgmcare.us